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Frequently Asked Questions

  • Organization

  • How long have you been in the business?

    We set up our company at 2012. After one year later we launched eCommerceStaff as dedicated eCommerce helper brand.

  • How big is your team?

    We are a flexible team of 25 in-house and 25+ virtual dedicated coders & developers Read more about us.

  • Do you work over weekends?

    We do not work at weekends but in the case of an urgent project we can discuss and overcome the craziest deadlines.

  • How do I get a quote?

    It's simple! Just complete our order or request a quote form. We will investigate your requirements and get back to you with a price quote and completion time.

  • What is your turnaround time?

    While placing an order you will see the approximate timeframe. We may adjust the delivery date depending on project complexity. We start working only after the client's approval of delivery date and price.

  • How can I contact you?

    The best way to contact us is our live chat. We are available on working hours. Also you can contact us via email as well: info@ecommercestaff.com.

  • Do you offer revisions?

    We offer unlimited revisions. Bug fixes and minor tweaks are always free. Additions and sizable changes will be quoted separately.

  • Do you offer post support?

    Sure. Just contact us whenever you need our assistance. Even if it is months after project completion.

  • Do you offer expedited delivery?

    Depending on our availability we can expedite your order delivery and meet the craziest deadlines. For super rush orders we usually charge up to 80% of the price additionally.

  • Do you offer website layout design?

    If our designers are available we will be happy to assist. Please contact us with more details about your project and we’ll get back to you shortly.

  • Where are you located?

    We are located in Bangladesh. Our business address is 19 Mayakunjo, Binodpur Bazar, Motiher, Rajshahi.

  • I have further questions

    Please get in touch, we'll be happy to hear from you!

  • Payment

  • How can I pay?

    We accept PayPal and all major credit cards.

  • When do I pay you?

    To start a project, You have to pay 100% upfront. But don't worry, we have no questions asked refund policy.

  • What currency do you use?

    We use USD (United States Dollars).

  • Do you offer discount?

    For large scale projects we provide custom discounts and great delivery time adjustments. Contact us with the design previews attached. The final price is provided once we investigate your designs and requirements.

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